St Michael’s Hospital Comments & Complaints Policy

We promise to:

• Pass on any praise and act on comments
• Handle complaints and personal details in confidence without prejudice
• A complaints officer is available to look after your query. She will make sure it is handled fairly and properly
• Acknowledge any written complaint within 5 working days of receipt
• Investigate all complaints within 30 working days. If the process takes longer, we will keep you updated every 20 working days
• Issue a clear written response to every formal written compliant

All Complaints must be in writing and addressed to:

Ann Brennan
Quality Manager
St Michaels’s Hospital
Lower George’s Street
Dun Laoghaire
Co Dublin

Tel: +353 1 6639826
E-Mail: a.brennan@stmichaels.ie